35bdd Privacy Policy
This Privacy Policy sets out how 35bdd collects, uses, and protects the personal data of players on our Bangladesh online casino and sports betting platform. Please read it carefully before registering an account.
Our Commitment to Your Privacy
35bdd (referred to as "we", "us", or "the Platform") operates the website at 35bdd.bet as an online casino and sports betting service for adult players in Bangladesh. In delivering this service we necessarily collect and process certain personal data about the individuals who use it. This Privacy Policy sets out in plain language exactly what data we collect, why we collect it, how long we keep it, and who we share it with.
By registering an account on 35bdd or continuing to use the Platform you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this Policy, you should not use the Platform.
Scope of This Policy
This Privacy Policy applies to all personal data collected through the 35bdd website, including data collected during account registration, deposits and withdrawals, gaming activity, customer support interactions, and technical browsing data. It does not apply to third-party websites linked from the Platform or to the data practices of payment providers such as bKash, Nagad, or Rocket, who operate under their own separate privacy policies.
Personal Data We Collect
We collect personal data in two ways: data you provide to us directly when you register or interact with the Platform, and data we collect automatically as a result of your use of the Platform. Categories of personal data we may hold about you include the following.
Category A
Identity and Contact Data
This includes your full name, date of birth, registered mobile number, and any identity documents you provide during KYC verification. We collect this data when you create your account and may request further documentation at any time to satisfy our identity verification and age confirmation requirements. Players must be 21 or older to register on 35bdd, and this data is the primary mechanism by which we confirm that requirement is met.
Category B
Payment and Transaction Data
This includes records of all deposits and withdrawals made through your 35bdd account, the payment methods used (such as your bKash or Nagad mobile wallet number), transaction timestamps, reference numbers, and amounts. We do not store full card numbers, PIN codes, or bKash/Nagad account passwords. Payment data is used to process your transactions, investigate disputes, and maintain accurate financial records as required by applicable regulations.
Category C
Technical and Usage Data
This includes your IP address, device type, operating system, browser type and version, mobile network, session duration, pages visited within the Platform, game history, bet history, and login and logout timestamps. This data is collected automatically whenever you access the Platform. We use it to maintain security, detect fraud, analyse Platform performance, and improve the experience for Bangladeshi players.
How 35bdd Uses Your Personal Data
35bdd uses the personal data it holds about you for specific, identified purposes only. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process personal data are set out below.
Account Administration
We use your identity, contact, and payment data to open and maintain your account, verify your age and identity, process deposits and withdrawals, enforce account limits, and communicate with you about your account status, transactions, and support queries.
Security and Fraud Prevention
We use technical and usage data together with identity data to monitor for suspicious activity, detect unauthorised access, identify potential fraud, prevent money laundering, and enforce our Terms & Conditions. This is both a legal obligation and a legitimate operational interest of 35bdd in protecting the integrity of the Platform and the safety of all players.
Customer Support
When you contact 35bdd support, we use the information you provide — including your account details and the content of your message — to respond to your enquiry, resolve disputes, and improve our support processes. Support communications may be retained for quality assurance and compliance purposes.
Platform Improvement
We use aggregated, anonymised technical and usage data to understand how players use the Platform, identify areas for improvement, test new features, and optimise performance on Bangladeshi mobile networks. This processing does not involve making decisions about individual players and the data cannot be traced back to any identified individual.
35bdd does not use your personal data for profiling unrelated to your gaming activity, does not sell your data to third-party advertisers, and does not share it with employers or government agencies except where required by law.
Our Legal Basis for Processing Your Data
35bdd processes personal data only where we have a valid legal basis for doing so. The legal bases on which we rely are as follows.
- Contractual necessity — processing required to deliver the services you have signed up for, including account registration, payment processing, and game delivery.
- Legal obligation — processing required to comply with anti-money-laundering rules, age verification requirements, and other applicable regulations.
- Legitimate interests — processing carried out in 35bdd's legitimate interests in maintaining Platform security, preventing fraud, and improving service quality, where those interests do not override your fundamental rights.
- Consent — where we send you optional marketing communications, we do so only on the basis of your freely given consent, which you may withdraw at any time by contacting 35bdd support.
Who We Share Your Data With
35bdd does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
3.1
Payment Service Providers
To process your deposits and withdrawals, 35bdd shares the minimum necessary transaction data with the relevant payment gateway or mobile money operator such as bKash, Nagad, or Rocket. These providers process your payment data under their own privacy policies and are independently responsible for their data practices. 35bdd does not provide these partners with your full gaming history or any data beyond what is required to complete or verify the transaction.
3.2
Technology and Infrastructure Partners
35bdd uses third-party technology providers for cloud hosting, game delivery, identity verification, and customer support tooling. These providers act as data processors on our instructions and are contractually bound to process your data only for the purposes we specify, maintain appropriate security standards, and not use your data for their own purposes. We conduct due diligence on all technology partners before engaging them.
3.3
Legal and Regulatory Disclosure
35bdd may disclose personal data to law enforcement agencies, courts, or regulatory authorities where required by applicable law, a court order, or a lawful regulatory demand. Where disclosure is discretionary rather than mandatory, 35bdd will assess the request carefully before complying and will notify the affected player where legally permissible to do so.
35bdd will never share your personal data with third-party marketers, data brokers, or social media advertising platforms. Our data-sharing practices are driven by operational necessity and legal obligation — never by commercial gain from your personal information.
Cookies and Tracking Technologies
35bdd uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit a website. They allow the website to remember your session state and preferences and enable us to measure how the Platform is used. The following types of cookies are used on 35bdd.
Essential Cookies
These cookies are strictly necessary to operate the Platform and cannot be disabled without breaking core functionality. They include session authentication tokens that keep you logged in during your visit, security cookies that help detect fraudulent access, and preference cookies that remember your language and display settings. No consent is required for essential cookies as they are necessary for the service to function.
Analytics Cookies
These cookies collect aggregated, anonymised information about how players use the Platform — such as which pages are visited most frequently, how long sessions last, and which features generate the most engagement. The data does not identify individual users and is used solely to improve Platform performance and usability. You may opt out by adjusting your browser settings without affecting your ability to use the Platform.
You can control cookie settings through your mobile browser's privacy settings. Disabling essential cookies may prevent certain Platform features from working correctly. 35bdd does not use third-party advertising cookies or any tracking technology that shares your data with social media advertising networks.
How Long We Keep Your Data
35bdd retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law or regulation. Account data — including your identity, contact, and transaction records — is retained for the lifetime of your account and for a minimum of five years following account closure, to comply with anti-money-laundering record-keeping obligations and to defend against any legal claims arising from your use of the Platform.
Technical and usage data that cannot be linked to an identified individual is retained in anonymised, aggregated form for Platform analytics and improvement purposes. When the retention period for a given category of data expires, we securely delete or anonymise that data in accordance with our internal data deletion procedures.
Your Rights Over Your Personal Data
As a data subject whose personal data is processed by 35bdd, you hold certain rights in relation to that data. The following rights are available to you and can be exercised by contacting 35bdd support with your registered mobile number and a clear description of the right you wish to exercise.
Right of Access
You have the right to request a copy of the personal data 35bdd holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following your verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We encourage players to keep their account information current by contacting 35bdd support directly.
Right to Erasure
You may request that 35bdd delete your personal data. This right is not absolute — we cannot delete data that we are required to retain by law, such as transaction records subject to anti-money-laundering retention obligations. Where a deletion request can be fulfilled in full or in part, we will do so and confirm the action taken.
Right to Object
You have the right to object to our processing of your personal data where that processing is based on our legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes, and we will honour any such objection without requiring you to provide a reason.
We will respond to all rights requests within a reasonable period and may need to verify your identity before processing the request to prevent unauthorised access to your data.
How We Protect Your Information
35bdd takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated regularly to reflect changes in technology and emerging security threats.
Our Security Measures Include
SSL encryption on all data transmitted between your device and the 35bdd Platform; secure hashing of account passwords so that 35bdd staff cannot read your password in plain text; access controls that restrict internal staff access to personal data on a strict need-to-know basis; regular security testing and vulnerability assessments of Platform infrastructure; and encrypted storage of all sensitive account and payment records.
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach likely to result in a high risk to your rights, 35bdd will notify affected players without undue delay and will take all reasonable steps to contain the breach and prevent further exposure.
Children and Underage Users
The 35bdd Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover or are notified that we have collected personal data from an underage individual, we will delete that data immediately and close the associated account without refund of any balance.
If you are a parent or guardian and believe that a minor in your care may have created an account on 35bdd or provided personal data to the Platform, please contact 35bdd support immediately. We will investigate and take prompt action. We encourage parents and guardians in Bangladesh to use device parental controls to prevent minors from accessing adult gambling platforms.
Marketing Communications and Your Choices
35bdd may send you promotional messages about bonuses, new games, seasonal offers, and platform updates. We only send marketing communications where you have opted in to receive them or where we have a legitimate interest in keeping you informed about offers directly relevant to your use of the Platform. You are always in control of whether you receive marketing from 35bdd.
- You may opt out of marketing messages at any time by contacting 35bdd support and requesting removal from our marketing list.
- Opting out of marketing does not affect your ability to use the Platform or receive transactional communications about your account, deposits, withdrawals, or support queries.
- Players enrolled in a self-exclusion programme will automatically be removed from all marketing lists and will not receive any promotional communications for the duration of their exclusion period.
Changes to This Privacy Policy
35bdd reserves the right to update this Privacy Policy at any time. When we make material changes we will update the "Last updated" date at the top of this page. Where a change significantly affects how we handle your personal data, we will make reasonable efforts to notify registered players via their account contact details before the change takes effect.
Your continued use of the 35bdd Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised Policy. We recommend you review this page periodically. If you do not accept the revised Policy, you should stop using the Platform and may request account closure by contacting support.
Privacy Enquiries and Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 35bdd handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email: [email protected]
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